Top Salesforce Summer '23 Sales Cloud Features

The most awaited Summer '23 Salesforce release notes are here! Through hundreds of new innovations, these features are here to help you save time, automate faster, and personalize each customer interaction. The Top Salesforce Summer '23 release features have already been discussed in the previous, in this blog we will specifically go through Sales Cloud features.

With quick cadences, repeat the outreach steps.

By allowing users to designate which calls, emails, or other forms of outreach prospects receive, quick cadences can be used in more circumstances and save more time. Users can program an action to repeat quickly for a predetermined period of time or until the desired level of engagement is reached. To get an email opened or establish a meaningful connection, for instance, users can utilize a recurring cadence to regularly send emails or make phone calls. Users have a maximum of ten repetitions for each action.

Where: This modification is applicable to Sales Cloud's Lightning Experience in the Enterprise, Performance, and Unlimited editions.

How: Make rapid cadences by utilizing the new Repeat, Repeat Every, Period, Number of Repeats, and Repeat Until fields.

Activate Optimal Speaker Separation

To aid in the drafting of transcripts and call insights, enable optimal separation.

Where: The Einstein Conversation Insights in the Lightning Experience are affected by this modification. Performance, Unlimited, and Enterprise Editions all include Einstein Conversation Insights as an add-on option.

Why: Speaker identification is a common feature of most video and audio communication services. To aid in the production of transcripts and call insights, the Optimal Speaker Separation function is necessary in situations where this information is not identified or provided. The availability of different speaker tracks is necessary for several Einstein Conversation Insights capabilities, hence, we advise all users to turn on the function.

In features that call for it, the acoustic information utilized for speaker separation is kept private and is not recorded or used for anything else. The acoustic elements that our technology uses to divide speakers are removed once calls have been processed. Optimal speaker separation provides more details.

How: Optimal speaker separation is encouraged by a flag that Salesforce administrators view. To enable the functionality, either click the link or go to General Settings under Einstein Conversation Insights under Setup.

Visit Revenue Insights to view sales information about your territories.

This hierarchy type can now be used in Revenue Insights if you have constructed a territory hierarchy in Collaborative Forecasts. Your team can see how anticipated sales vary among territories thanks to territory projections. A user role hierarchy was the only one that was supported in the past.

Where: For an additional fee, this modification is applicable to the Enterprise and Unlimited editions of Sales Cloud's Lightning Experience's Revenue Intelligence feature.

Who: You must be set up with Revenue Intelligence Admin permission configured in order to use Revenue Intelligence. A Revenue Intelligence user permission set is required for users to access the Revenue Intelligence app.

How: The program immediately recognizes the hierarchy you established in Collaborative Forecasts when Revenue Insights is enabled from the Setup menu. You can get information about your territory hierarchy when you check the Revenue Insights dashboards.

Quickly Launch Sales Teams Using Pipeline Inspection

Your sales teams may now use pipeline inspection with less time and effort. Pipeline Inspection is enabled for you and is the default view on the possibilities home page in orgs created in Summer '23 and later. In Pipeline Inspection Setup, you can still modify the configuration, add new features, and control access.

Where: This modification is applicable to Sales Cloud's Lightning Experience in the Enterprise, Performance, and Unlimited editions.

How: The feature is enabled and set up in Pipeline Inspection Setup by default. Pipeline Inspection is accessible to users with either a Standard User or System Administrator identity. Or, give users access to one of the permission sets for pipeline inspection.

Real-Time Collaboration with the PRM for the Slack App

For faster cooperation and communications, combine internal teams and partners into one partner channel. Within Slack, you can access, update, and share records as well as automate crucial business processes. In order to increase efficiency and improve communication, Partner Relationship Management (PRM) for Slack connects your sales teams, partners, and crucial data through partner portals.

Where: The Lightning Experience and all versions of the Salesforce mobile app in the Enterprise and Unlimited editions are affected by this change. Customers of Slack must be using Slack Enterprise Grid.

Why: Automation of business processes based on Salesforce Flow and global actions would simplify tasks like lead distribution and deal registration. To stay informed about deals, you may search and post data directly from Salesforce on Slack. Create and manage partner channels in Lightning Experience to automatically integrate all partners connected to an account.

Develop team-based sales strategies.

Designing your company's sales strategy in a central location with input from the appropriate stakeholders will make planning less of a headache. To keep their sales employees abreast of rapidly changing conditions, owners assess sales plans for the greatest outcomes.

Where: The Enterprise, Unlimited, and Developer editions of Salesforce Classic and Lightning Experience are all affected by this change.

Why: Ownership, visibility, and accountability are encouraged by sales planning. Combining top-down and bottom-up techniques offers versatility that supports a variety of business units with varying degrees of complexity.

Common sales operations tasks are made easier by sales planning. It clarifies, specifically:

Collaboration between the owners and participants in your plan inside a hierarchical structure

Budgets for calculating sales goals and representative quotas

Using a map or a tree structure to build a territory

Planning continuously for interesting events like product debuts and economic challenges

Through all levels of your hierarchical structure, segmentation using any combination of automated and manual assignments is possible.

Take a look at the Enhanced Prediction Trends Graph.

The updated Forecast Changes chart, which incorporates the Einstein prediction line, is now displayed on the predictions page's Einstein Forecasting Prediction Graph. The updated graph compares the forecasts for the present time to those from earlier periods, including the Einstein prediction, and highlights changes from the previous one.

Where: The Performance and Unlimited editions of Lightning Experience with Sales Cloud Einstein, as well as the Enterprise Edition for an additional fee, are all affected by this change.

Utilize data capture metrics to improve visibility.

On the User Status tab, you may view the most recent instance of Einstein Activity Capture or Inbox email and event data capture. The timestamps for the last data capture are updated whenever any configured user's data is captured. On the User Status page, the overall number of recorded actions is no longer shown.

Where: The Lightning Experience in the Essentials, Professional, Enterprise, Performance, and Unlimited editions are affected by this change.

Take a look at the Enhanced Prediction Trends Graph.

The updated Forecast Changes chart, which incorporates the Einstein prediction line, is now displayed on the predictions page's Einstein Forecasting Prediction Graph. The updated graph compares the forecasts for the present time to those from earlier periods, including the Einstein prediction, and highlights changes from the previous one.

Where: The Performance and Unlimited editions of Lightning Experience with Sales Cloud Einstein, as well as the Enterprise Edition for an additional fee, are all affected by this change.

Limit Access to Organization-Wide Email Addresses

The use of each organization-wide email address can now be restricted using permission sets. You can use profiles or make each organization-wide email address accessible to all users, just like before.

Where: The Lightning Experience in the Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions are affected by this change.

How: Go to the Organization-Wide Addresses tab in Setup to add permission sets to a company-wide email address.

Are you ready to execute and implement the latest Summer '23 features into your Salesforce instance and make the most out of it to elevate your business to the next level? If yes, get in touch with our experts at Apphienz. To know more about us, visit our website and write to us in case of any further queries.